Frequently Asked Questions
We have addressed a range of frequently asked questions about our store. If you couldn’t find a satisfactory answer to your inquiry, we would be happy to assist you via email at email@example.com.
Shipping is free for all orders within the continental United States. If you’re outside the continental United States, an additional shipping fee will apply (paid in Combat Points), and you will receive an email with the details when you confirm your order.
Orders being delivered to both the US and other countries around the world will be dispatched from Tijuana, Mexico.
Most orders do not require a signature and will be delivered with your regular mail. However, larger orders may be shipped via a tracked carrier service that requires a signature upon delivery. If this is inconvenient for you, please contact us, and we will try our best to find a solution.
The estimated delivery time of your order will depend on the destination of the package, and you will be provided with an estimated delivery time during the checkout process. If you have a specific delivery deadline, please contact us, and we will do our best to accommodate your needs.
If your delivery destination is outside of the USA, the Customs office of the destination country may require you to pay import duties or other local taxes on the items before they can be delivered to you. We suggest that you familiarize yourself with these potential charges to avoid any unexpected expenses.
To initiate a return or exchange of an item, please send an email to firstname.lastname@example.org. We can usually facilitate the return of most items within 30 days, provided they are in unused and resalable condition.
Unless otherwise specified, the customer is responsible for the return shipping costs, and we recommend using a tracked delivery service. However, if it is inconvenient for you to send the item back, we can arrange for a pick-up at an additional cost. If you require a quote for the pick-up service, please contact us.